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Privacy Policy

Last Updated: 20 April 2026

STREAMLINE ROCHDALE LTD (hereinafter referred to as “we”, “us”, “our”) is a fully licensed private hire taxi operator registered in Rochdale, United Kingdom, with a registered address at 25-25a Oldham Road, Rochdale, OL16 1UA. We are committed to protecting the privacy and personal data of our customers (hereinafter referred to as “you”, “your”) in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, book our services, or interact with us in any way, including through Stripe payment services.

1.1 What Personal Data We Collect

We collect personal data that is necessary to provide our private hire taxi services, process payments via Stripe, and ensure compliance with local regulations. The types of personal data we collect include:

  • Contact Information: Name, phone number, email address, and residential address (if required for booking confirmation).
  • Booking Information: Pick-up location, drop-off location, travel date and time, number of passengers, luggage requirements, and any special requests (e.g., child seats, accessibility needs).
  • Payment Information: When you make a payment via Stripe, we do not store your full credit/debit card details or sensitive payment information. Stripe securely processes and stores all payment data in compliance with Payment Card Industry Data Security Standard (PCI DSS). We only collect non-sensitive payment-related information (e.g., payment confirmation ID, transaction date, and amount) to process bookings and resolve payment queries.
  • Usage Data: Information about how you use our website (e.g., pages visited, booking history, device type, IP address) to improve our services and user experience.
  • Other Data: Any additional information you voluntarily provide to us (e.g., feedback, complaints, or communication with our customer support team).

1.2 How We Use Your Personal Data

We use your personal data for the following legitimate purposes, in line with GDPR requirements and our business operations:

  • To Process Bookings: To confirm your taxi reservation, assign a licensed driver, and ensure your journey is completed smoothly.
  • To Process Payments: To facilitate secure payments via Stripe, verify transactions, issue refunds (where applicable), and maintain accurate financial records. This includes sharing necessary non-sensitive data with Stripe to process payments and comply with their terms of service.
  • To Provide Customer Support: To respond to your queries, resolve complaints, and assist with any issues related to your booking or journey.
  • To Comply with Legal Obligations: To meet requirements set by Rochdale Council (for private hire licensing), GDPR, tax authorities, and other relevant regulatory bodies. This may include sharing data with authorities if required by law.
  • To Improve Our Services: To analyze usage data, identify areas for improvement, and tailor our services to meet customer needs (e.g., optimizing routes, adjusting vehicle availability).
  • To Communicate with You: To send booking confirmations, payment receipts, flight tracking updates (for airport transfers), and important service announcements. We will not send marketing communications without your explicit consent.

1.3 How We Protect Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction:

  • Payment data is processed exclusively by Stripe, which uses industry-leading encryption and security measures to protect sensitive payment information in compliance with PCI DSS.
  • Our website uses HTTPS encryption to secure data transmitted between your device and our servers.
  • Access to your personal data is restricted to authorized staff only, who are trained on data protection practices and GDPR compliance.
  • We regularly review and update our security measures to address emerging threats and ensure ongoing compliance.

1.4 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Booking and contact data: Retained for 6 years after the last interaction, to comply with tax and licensing requirements.
  • Payment transaction data (non-sensitive): Retained for 6 years, in line with Stripe’s data retention policies and UK financial regulations.
  • Usage data: Retained for 2 years, unless you request its deletion earlier.

After the retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

1.5 Your Data Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request to correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, where there is no legal obligation to retain it.
  • Right to Restriction of Processing: You can request that we restrict processing your personal data in certain circumstances.
  • Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format, to transfer to another service provider.
  • Right to Object: You can object to the processing of your personal data for marketing purposes or where we rely on a legitimate interest for processing.

To exercise any of these rights, please contact us at streamlinerochdaleltd@gmail.com or +44 1706 644104. We will respond to your request within 30 days.

1.6 Third-Party Data Sharing

We only share your personal data with third parties where necessary to provide our services or comply with legal obligations. These third parties include:

  • Stripe: To process payments securely. Stripe’s privacy policy applies to the processing of your payment data (available at https://stripe.com/en-gb/privacy).
  • Licensed Drivers: We share necessary booking details (e.g., pick-up location, passenger count) with our licensed drivers to facilitate your journey. Drivers are bound by our data protection policies and are required to delete your data after the journey is completed.
  • Regulatory Bodies: We may share data with Rochdale Council, tax authorities, or other legal bodies if required by law.

We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

1.7 Cookies

Our website uses cookies to improve user experience, track usage data, and ensure the website functions correctly. Cookies are small text files stored on your device. We use both necessary cookies (required for website functionality) and non-necessary cookies (for analytics and improvement). You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

1.8 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Email: streamlinerochdaleltd@gmail.com

Phone: +44 1706 644104

Address: 25-25a Oldham Road, Rochdale, OL16 1UA, United Kingdom