{"id":301,"date":"2026-04-20T11:58:49","date_gmt":"2026-04-20T03:58:49","guid":{"rendered":"https:\/\/streamlinerochdale.uk\/?page_id=301"},"modified":"2026-04-20T14:48:51","modified_gmt":"2026-04-20T06:48:51","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/streamlinerochdale.uk\/index.php\/refund-cancellation-policy\/","title":{"rendered":"Refund &#038; Cancellation Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Last Updated: 20 April 2026<\/p>\n\n\n\n<p class=\"has-nv-dark-bg-background-color has-background wp-block-paragraph\" style=\"border-top-left-radius:16px;border-top-right-radius:16px;border-bottom-left-radius:16px;border-bottom-right-radius:16px\">This Refund &amp; Cancellation Policy (hereinafter &#8220;Policy&#8221;) applies to all bookings made with STREAMLINE ROCHDALE LTD (hereinafter &#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) for our private hire taxi services (hereinafter &#8220;Services&#8221;). This Policy outlines the terms for cancelling a booking, requesting a refund, and processing refunds via Stripe, in compliance with Stripe\u2019s refund policies and UK consumer laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.1 Booking Cancellation by You<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may cancel your booking at any time, but the refund amount will depend on the time of cancellation (calculated from the scheduled pick-up time). To cancel a booking, please contact us via email (streamlinerochdaleltd@gmail.com) or phone (+44 1706 644104) with your booking reference number.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation more than 24 hours before the scheduled pick-up time: Full refund of the fare paid (excluding any Stripe processing fees, which are non-refundable as per Stripe\u2019s policy).<\/li>\n\n\n\n<li>Cancellation between 12 and 24 hours before the scheduled pick-up time: 50% refund of the fare paid (excluding Stripe processing fees).<\/li>\n\n\n\n<li>Cancellation less than 12 hours before the scheduled pick-up time: No refund.<\/li>\n\n\n\n<li>No-show: If you do not appear at the pick-up location at the scheduled time and do not notify us, no refund will be provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3.2 Booking Cancellation by Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may cancel your booking in the following circumstances, and we will provide a full refund of the fare paid (including any Stripe processing fees, which we will cover):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Driver illness or emergency: If our driver is unable to attend the pick-up due to illness, injury, or emergency, and no replacement driver is available.<\/li>\n\n\n\n<li>Vehicle breakdown: If the assigned vehicle breaks down and no replacement vehicle is available.<\/li>\n\n\n\n<li>Safety risks: If the journey cannot be completed safely (e.g., severe weather, road closures, civil unrest).<\/li>\n\n\n\n<li>Fraudulent booking: If we suspect the booking is fraudulent (e.g., false contact details, stolen payment card).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you of the cancellation as soon as possible (via phone or email) and offer to reschedule your booking at no extra cost, if possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.3 Refund Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All refunds are processed via Stripe, in compliance with Stripe\u2019s refund policies. Key details about refund processing include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund Requests: To request a refund, you must contact us with your booking reference number and the reason for the refund. We will review your request within 2 business days and notify you of our decision.<\/li>\n\n\n\n<li>Processing Time: Once a refund is approved, Stripe will process the refund within 5-7 business days. The exact time for the refund to appear in your account depends on your bank or card issuer (some may take up to 10 business days).<\/li>\n\n\n\n<li>Stripe Processing Fees: Stripe does not refund processing fees for successful transactions. If you cancel your booking more than 24 hours before pick-up, we will refund the full fare you paid, but the Stripe processing fee (if applicable) will not be refunded (this will be clearly stated in your refund confirmation).<\/li>\n\n\n\n<li>Failed Refunds: If a refund fails (e.g., your card has expired or been cancelled), we will notify you and ask for alternative payment details to process the refund.<\/li>\n\n\n\n<li>Partial Refunds: Partial refunds (e.g., for cancellations between 12-24 hours) will be processed in the same manner as full refunds, with the applicable amount refunded via Stripe.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3.4 Non-Refundable Circumstances<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No refund will be provided in the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation less than 12 hours before the scheduled pick-up time.<\/li>\n\n\n\n<li>No-show at the pick-up location (without prior notification).<\/li>\n\n\n\n<li>Journey completed successfully (even if you are dissatisfied with the service, unless the dissatisfaction is due to our negligence \u2013 in which case you may be entitled to a partial refund at our discretion).<\/li>\n\n\n\n<li>Cancellation due to your own circumstances (e.g., change of plans, missed flight) where you cancel less than 12 hours before pick-up.<\/li>\n\n\n\n<li>Damage to the vehicle or its contents caused by you or your passengers (we may deduct the damage fee from any refund due).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3.5 Booking Modifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to modify your booking (e.g., change pick-up time, drop-off location), please contact us as soon as possible. We will accommodate modifications where possible, but additional fees may apply if the modification results in a higher fare. If the modification is not possible (e.g., no available drivers), you may need to cancel the original booking and make a new one (subject to the cancellation terms above).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.6 Stripe-Specific Refund Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We process all refunds in accordance with Stripe\u2019s terms of service. For more information about Stripe\u2019s refund policies, please visit https:\/\/stripe.com\/en-gb\/docs\/refunds. If you have questions about the status of your refund, you can contact Stripe directly or reach out to us for assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.7 Contact Us<\/h2>\n\n\n\n<p class=\"has-nv-dark-bg-background-color has-background wp-block-paragraph\" style=\"border-top-left-radius:16px;border-top-right-radius:16px;border-bottom-left-radius:16px;border-bottom-right-radius:16px\">If you have any questions or concerns regarding cancellations or refunds, please contact us:<\/p>\n\n\n\n<p class=\"has-nv-dark-bg-background-color has-background wp-block-paragraph\" style=\"border-top-left-radius:16px;border-top-right-radius:16px;border-bottom-left-radius:16px;border-bottom-right-radius:16px\">Email: streamlinerochdaleltd@gmail.com<\/p>\n\n\n\n<p class=\"has-nv-dark-bg-background-color has-background wp-block-paragraph\" style=\"border-top-left-radius:16px;border-top-right-radius:16px;border-bottom-left-radius:16px;border-bottom-right-radius:16px\">Phone: +44 1706 644104<\/p>\n\n\n\n<p class=\"has-nv-dark-bg-background-color has-background wp-block-paragraph\" style=\"border-top-left-radius:16px;border-top-right-radius:16px;border-bottom-left-radius:16px;border-bottom-right-radius:16px\">Address: 25-25a Oldham Road, Rochdale, OL16 1UA, United Kingdom<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 20 April 2026 This Refund &amp; Cancellation Policy (hereinafter &#8220;Policy&#8221;) applies to all bookings made with STREAMLINE ROCHDALE LTD (hereinafter &#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) for our private hire taxi services (hereinafter &#8220;Services&#8221;). This Policy outlines the terms for cancelling a booking, requesting a refund, and processing refunds via Stripe, in compliance with Stripe\u2019s refund&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-301","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/pages\/301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/comments?post=301"}],"version-history":[{"count":2,"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/pages\/301\/revisions"}],"predecessor-version":[{"id":323,"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/pages\/301\/revisions\/323"}],"wp:attachment":[{"href":"https:\/\/streamlinerochdale.uk\/index.php\/wp-json\/wp\/v2\/media?parent=301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}